CCTV Controller

CCTV Controller, you will be responsible for monitoring and operating the sites CCTV systems, ensuring the safety and security of all stakeholders.

Your day-to-day duties will include:

• Monitoring and operating CCTV cameras and associated equipment in the CCTV control room, to ensure that the safety and security of all stakeholders is maintained at all times
• Follow protocols for maintaining the security of the CCTV control room and its facilities
• Operate a range of remote call monitoring, alarms and communication facilities contained within the control room
• Maintain accurate records of data recordings and events, using incident reporting software
• Participate in personal training and development in order to maintain an understanding of current CCTV legislation and regulations
• Assist the Centre Management Team and / or Police in respect of preparation of evidence as required
• Provide recorded media to authorised personnel
• Contribute to the development and enhancement of the service and control room working practices
• Provide high levels of customer service to all stakeholders including shoppers, retailers, contractors and partners at all time.
• Carry out any other reasonable management requests

As a CCTV Operator you will need:

• Valid SIA Licence and First Aid certification
• A valid CCTV Licence
• You must be flexible
• Highly motivated
• Excellent customer service skills

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply)
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in Service cover

About The Westgrove Group

The Westgrove Group is an award winning national provider of bespoke dual service security / cleaning solutions, specialising in high profile corporate offices, commercial premises, shopping centres and other sectors of the industry.

Our colleagues genuinely feel part of what we’re collectively achieving here together at Westgrove. Our business is unique within the cleaning and security industries. We’re incredibly colleague centric and our ‘vision’ of providing an exciting career platform coupled with outstanding service delivery is undeniably what sets us apart from our competitors.

Work Location: In person