Travel Safety Officer

We have an exciting opportunity to expand our Travel Safety Officers in Brighton and surrounding locations!

Locations: Covering Brighton, Eastbourne, Worthing, and Barnham. 

What we offer:

• A sense of being included within a family-run business.
• Inductions and training
• Company pension 
• Supportive management team
• Double pay on national bank holidays
• Uniform provided free of charge.
• 24-hour control room for support    
• A travel pass to use during shifts 

What you need:

• SIA Licence - Door supervisor
• The ability to get to the sites with no issues.
• A positive mindset
• The ability to deal with stressful environments and conflict. 
• The ability to follow procedures. 
• Excellent communication skills both verbal and written.
• To know how to or be willing to learn how to complete logbooks.
• A smart appearance with excellent hygiene
• To be reliable with excellent time-management skills
• The ability to work well in a team and with other organisations

Your role as A Travel Safety Officer will be:

• To be present on stations, trains, identified locations and defined areas to deter crime, trespass & antisocial behaviour. Static & Mobile teams will be deployed in pairs.
• Responding to any incidents, and emergencies & report incidents to Route Control & British Transport Police.
• During patrols, identify and verbally engage with distressed and vulnerable people and, if possible, help them to a position of safety and then complete a handover to station staff and/or British Transport Police
• The teams will be endeavoring to reduce inappropriate behaviour on and around the train stations & trains also dealing with members of the public acting inappropriately next to the train tracks.
• The teams will be endeavoring to reduce trespass, fare evasion & suicidal incidents, whilst providing excellent customer service and a high visibility presence to provide greater customer & staff confidence.
• Staff need to have excellent communication skills and be conversant in radio protocol.
• Able to remain calm in high-pressure situations.
• Knowledge of Microsoft Office is a benefit.