Front of House Receptionist

We are looking for someone who has a bubbly welcoming personality for a new Front of House Receptionist position. The role of the Front of House Receptionist will be pivotal to ensuring that tenants, clients, and guests will have a first-class experience when visiting. 

Information:

• Position: Front of House Receptionist
• Location: London (W1F)
• Salary: £35,000 per annum 
• Hours: 45 hours per week
• Shifts: Monday to Friday - 0900 to 1800 

Job Requirements:

• Experience in high end corporate reception,
• SIA Licence Required
• Meeting and greeting clients in reception. Providing a warm 5-star greeting Ensuring clients receive VIP treatment
• Front of House staff needed to be the part of the team that is the face of the companies we represent
• To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.
• To ensure that all business needs are met, and that the company’s reputation is enhanced through the provision of exemplary reception, bookings and concierge services.
• To be articulate and well informed and to ensure that clients and visitors’ needs pre-empted, met and exceeded.

Duties & Responsibilities:

• To portray a friendly, professional and courteous demeanour always, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is provided at all times, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectations.
• To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location.
• Actively welcome, announce and escort visitors through the building offering refreshments and informing of building facilities such as washrooms, concierge and deli locations.
• To communicate professionally and as a representative to residents within the building providing a 5-star service standard.
• Making every Guest /Visitor feel special – building a rapport with them quickly.
• Being an ambassador for CIS.
• To ensure great teamwork at all times both within and outside the department, always demonstrating a “can do” approach and solutions.
• To receive meeting room bookings via email or telephone with attention to detail, clarifying all requests, double checking all information and communicating effectively to all relevant departments.
• To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation.
• To efficiently report any maintenance, IT or Health & Safety concerns to the relevant departments.
• To be the main point of contact within the building to all residents, catering to all requests and queries in an appropriate and timely manner.
• To maintain and actively utilise a portfolio of information to assist with client queries, such as transport, restaurants and shops.
• To assist in any other reasonable duties as required, requested by the site manager or account manager.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) – discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailed Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards

CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.

At CIS Security Ltd, we do not just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. We welcome applications from all sections of the community. All employment is decided on the basis of qualifications, quality, and business needs.

Due to the volume of applications, if we have not contacted you within three weeks of initial contact then you have not been successful on this occasion.