Front of House Officer / Response Officer

CIS Security Ltd has an exciting opportunity has arisen to join CIS Security Ltd as a Security Officer for the tallest commercial skyscraper in the prestigious location in the heart of London. This role is integral to ensuring a safe, secure, and welcoming environment for occupiers, visitors, and staff for multiple security posts, such as front of house, events, lobby area, loading bay.

Information:

• Position: Security Scanning Officer / Meet & Greet Officer / Security Response Officer
• Location:  Central London (EC2N)
• Pay: £15.57 per hour / £15.05 per hour
• Hours: Average 40 hours per week / Average 35 hours per week / Average 39 hours per week
• Shifts: 5 On 3 Off, 5 On 2 Off - Days / 4 On 4 Off - 0900 to 1900, 1400 to 0000 / Various Shifts - Days, Nights & Weekends 

Job Requirements:

• SIA Door Supervisor Licence Required
• Exceptional communication skills, allowing you to connect with diverse audiences and defuse tensions with ease.
• Professional appearance and well-presented at all times.
• A friendly, professional, engaging, courteous, and outgoing character. 
• Flexibility to embrace the dynamic nature of relief assignments, with availability for early mornings, evenings, weekends, and holidays.
• Winning mentality - Always looking at how you can improve your own performance and how you can improve our service delivery.
• Physically fit to complete patrols internally and externally and able to stand/walk for long periods of time during shift. 
• Ability to follow instructions while demonstrating strong decision-making skills when required.
• Strong sense of responsibility and ownership over tasks and security procedures.

Job Responsibilities:

• Provide a professional and welcoming presence by greeting all occupiers and visitors upon entry and exit - To consistently high standard, exceeding customer expectations within every interaction.
• A results-driven mindset with a commitment to excellence - proactive approach to self-improvement and service enhancement.
•  A calm demeanour under pressure, coupled with agility to adapt to evolving situations seamlessly.
• Impeccable integrity and a commitment to upholding the highest standards of professionalism.
• Detect, deter, and respond to any potential security threats in or around the premises.
• Interact with guests in a friendly and professional manner, ensuring a positive experience for all.
• Respond promptly to emergencies and incidents, following established processes and procedures.
• Follow instructions from the management team while ensuring seamless security operations.
• Deliver a world-class customer experience, always demonstrating exceptional service.
• Collaborate effectively with other service providers and departments to maintain a smooth operational environment.
• Adhere to all site-specific work instructions and security protocols.
• Conduct internal and external patrols to maintain a secure and controlled environment.