Luxury Retail Security - Flagship Store

Security Officer – Luxury Flagship Retail (Bond Street)

Pay Rate: £14.80 per hour

Assist Security Group is recruiting professional Security Officers to support a globally recognised luxury brand at its new flagship store opening on Bond Street.

This is a premium retail environment where presentation, professionalism and customer engagement are essential. We are looking for individuals who understand that security in high-end retail goes beyond visibility — it is about supporting the brand, protecting reputation and delivering confidence.

Role Summary

The position requires officers to demonstrate exceptional customer service and presentation standards at all times.

The purpose of the role is to ensure the safety and security of people, property and assets. Being positive, delivering excellent customer service and communicating effectively are crucial when interacting with customers, the public and emergency services.

The need to be visible, professionally presented and responsive supports the overall success of the security function. Customers rely on security professionals to identify risks that threaten their business and reputation and to take appropriate action.

There is a requirement to engage with continuous training, as policy, procedures and technology continue to evolve within the security environment.

Responsibilities

Wear the correct uniform, PPE and SIA badge, maintaining a clean and professional appearance at all times.

Demonstrate excellent customer service and engage positively with every individual.

Carry out all duties in accordance with Assignment Instructions and Risk Assessments.

Follow relevant customer policies and procedures.

Utilise access control systems and maintain the integrity of building perimeter security.

Monitor and detect risk using CCTV, systems and alarm technology.

Deter crime and anti-social behaviour through awareness, vigilance and intelligence gathering.

Conduct relevant testing of security and safety systems.

Perform internal and external patrols as required.

Report incidents accurately and in a timely manner, following the correct escalation procedures.

Collaborate with Emergency Services where required, including the detection and protection of evidence.

Support the client’s brand culture and comply with reasonable operational requests.

Person Specification

Valid SIA Door Supervisor Licence (essential).

Previous experience within luxury or high-value retail security is advantageous.

Conscientious, alert and demonstrates strong attention to detail.

Adaptable, flexible and collaborative in approach.

Punctual, reliable and committed, demonstrating respect for colleagues.

Maintains the highest standards of integrity and confidentiality.

Strong verbal and written communication skills.

Responds positively to change and innovation.