Edinburgh High End Retail Security Officer

Job Description

TTS FM are looking for experienced retail Security Officer to work in a prestigious high end retailer store within Edinburgh City Centre. 

Job Objectives & Responsibilities

· To protect our customer’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.

· Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

· To undertake additional training to ensure continuous self-development.

Main Duties

· Management of access / egress control.

· Searching of bags/staff/vehicles.

· Meeting and greeting all individuals who attend site.

· Conducting internal patrols, checking for signs of damage, vandalism, theft, flood.

· Communicating effectively with colleagues, client personnel and Management.

· Dealing with site alarms.

· Monitoring of CCTV systems and following procedures in the event of an incident.

· Handling requests for viewing & downloading CCTV footage ensuring that the correct escalation and authority processes are followed.

· Production and submission of incident reports.

· Keeping records of site activity through the Daily Occurrence Book.

· Dealing with Potential criminal activity instore and the relevant paperwork with the police.

· Any other requests as communicated by TTS FM and as agreed with client personnel.

Training:

· Fully and satisfactorily complete all required competency training.

· To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

· Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

· You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

· Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

· Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

· Use common sense and initiative by immediately involving others if a situation appears to become threatening.

· To maintain professional conduct in the face of difficult situations and challenging customers

· Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

· Keep to schedules and demonstrate commitment to TTS FM and the Client.

· To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).To call emergency services and Communication Centre to report all incidents.

Essential Attributes

· Have excellent timekeeping and attendance

· Have excellent communication skills both verbal and written

· Have a positive outlook

· Be proactive and willing to help

· Flexible in terms of hours and shifts

· Ability to make own way to and from site.

· Team Player

· Hold a valid SIA Licence

Job Types: Full-time

£13.66 per hour.