Security Response Officer

CIS Security has an exciting opportunity for a Security Response Officer to act as a professional ambassador for the company at the West Country’s premier shopping destination. The site features over 70 leading high street brands and a multi-storey car park with more than 1,200 spaces. It is centrally located, approximately a 10-minute walk from Plymouth train station, with The Barcode leisure complex situated adjacent, offering a cinema, restaurants, bars, and indoor entertainment venues. The successful candidate will be expected to consistently deliver high standards of security, professionalism, and customer service to clients, visitors, and all site users.

Information:

• Position: Security Response Officer
• Location: Plymouth (PL1)
• Pay Rate: £13.85 per hour
• Hours: Average 24 hours per week
• Shifts: Various Shifts - Days, Nights & Weekends

Job Requirements:

• SIA Licence required
• Security and customer service experience is required
• Must be flexible and be able to work; days, nights, weekends and have the flexibility to change shifts due to operational needs
• Must have good command of English language
• Good levels of customer service, communication both written & verbal at all times
• Flexible in the approach to daily duties and additional events when held on site.
• Maintains working knowledge of security & safety for assigned areas
• Flexible in the approach to daily duties - retail, long periods of standing, patrolling, access control
• First Aid qualification & a CCTV SIA Licence is a bonus
• To have a smart appearance befitting the company
• Be confident you can undertake 100% of all specific duties
• Be able to provide all the documentation and vetting information requested

Job Responsibilities:

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to complete patrols internally and externally and able to stand/walk during shift
• Confident in writing incident and shift reports
• To always portray a friendly, professional and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service and ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use varied Access Control and CCTV systems and platforms / integrated systems
• Have the ability to write emails and reply to emails in the correct manner
• Have the ability to exercise command and control and be an effective communicator to all peer groups and management levels.
• Able to understand the Escalation Process, - Escalate and Disseminate information in a timely manner to the correct personnel in the event or during an emergency or Incident on site.
• The role includes you to conduct opening & closing procedures of a building, patrolling and conducting emergency procedures.

Benefits:

• Health care plan (HSF)
• Perk Box (HSF) - discounts & offers from cinema tickets to days out
• Cycle to work scheme
• Tailored Site Uniform
• First class training allowing you to develop your skills
• A view for career development
• Long service & Employee Recognition awards
• And much more!!