Door Supervisor - Weekends

Main Duties:.

 1. Crowd Control

Monitor crowd behavior to prevent disturbances, fights, or overcrowding.

Direct guests efficiently to avoid bottlenecks at entry, exits, and common areas.

Enforce venue policies (e.g., no re-entry, prohibited items, age restrictions).

 2. Access Control

Ensure only authorized individuals access restricted areas (e.g., backstage, VIP, tech booths).

Supervise bag checks, metal detector use, and ticket scanning areas.

Intervene if any unauthorized access or security breach occurs.

 3. Emergency Response

Act as the point of contact during emergencies (e.g., medical, fire, violence).

Coordinate evacuations or lockdowns if needed, following venue protocols.

Liaise with first responders, including police, fire, and medical services.

 4. Incident Reporting & Documentation

Record and report incidents such as thefts, injuries, or conflicts.

Complete post-event security logs and reports for management.

Collect witness statements if necessary.

5. Communication

Maintain constant communication with other team leaders, control room, and event managers.

Use radios or other tools to relay important information swiftly.

 6. Customer Service

Maintain a calm, approachable demeanor while enforcing rules.

Assist guests with directions or concerns while maintaining vigilance.

7. Compliance & Safety Checks

Ensure all security practices comply with legal regulations and venue policies.

Check emergency exits, fire extinguishers, and safety systems before events.

Person Specification:

Must have SIA (Door Supervisor) License

Must have First Aid Certification

Must have 2 years of experience in security supervisory role

Excellent customer service skills

Excellent communication skills

Must have Right to work permit

Must have 5 year checkable work history

Benefits:

• Flexible working
• Holiday Pay entilement 
• Full induction and training programme including continuous development
• Competitive pay rates
• Company pension

Accolade Security  is committed to equal opportunities and  offer an Employee Assistance to all employees to support good mental health and wellbeing.