CCTV Controller

The CCTV Operator will develop and lead operational excellence and best practice; optimising our service and value offering to customers to achieve performance targets. This is an active and visible role requiring strong leadership competence in addition to entrepreneurial ability.

The CCTV Controller is responsible to control the shift operational requirements in line with the customer and contractual expectations. The CCTV Controller plays an integral role in ensuring that consistently high standards of security, safety and customer care are always delivered. This is for a brand-new, high quality 206,000 sq. ft office and retail development near Smithfield’s Market in the heart of Farringdon.

Information:

• Position: Security CCTV Controller
• Location: Central London (EC1M)
• Pay Rate: £14.18 per hour
• Hours: Average 56 hours per week
• Shifts: 3 Days 3 Nights 3 Off

Job Requirements:

• SIA CCTV Licence required
• SIA Licence (DS or SG) required
• Corporate CCTV security experience required
• Excellent PC skills and Microsoft knowledge required
• Experience of working in a demanding, high-pressure environment
• Excellent understanding of access control & CCTV systems
• Customer focused, with a strong knowledge of customer service skills
• Demonstrate a strong aptitude for multi-tasking
• Excellent written and verbal communication
• Self-motivated and able to work on own initiative
• Knowledge and experience monitoring and actioning fire systems
• Experience of key management
• Team player, who will support colleagues and provide ideas to improve service delivery
• Ability to think and act quickly in emergency incidents or under pressure

Responsibilities & Duties:

• Deliver and encourage outstanding customer service delivery
• Ensure that all security personnel always adhere to their duties and policies and procedures of the site, reporting any breach of these to the Duty Security Manager and the Security Manager
• To monitor the CCTV cameras within the Security Control Room
• Arrange for the collation and viewing of CCTV images in response to incident management, in line with the CCTV Code of Practice
• Prepare and maintain the Security Control Room equipment for operational use
• Ensure the Security Control Room is kept tidy
• To monitor, operate and report all Security Control Room technologies (intruder alarms, access control systems, BMS, fire alarm system, lift intercoms, lift monitoring stations)
• To be conversant with all life safety systems and assist in responding to all emergencies promptly as illustrated in the Assignment Instructions
• Inspect equipment for failures and faults, reporting these in line with procedures
• Maintain accurate daily electronic occurrence log records (via the CIS HUB)
• Responsible for the administration of lost & found property
• Book on all members of the security team correctly at the start of each shift
• Report any issues or incidents to the Security Manager
• Respond to all incidents in line with policies and procedures
• Ensure all incidents and issues are formally investigated and recorded
• Maintain a high level of morale and discipline within the team, taking into consideration their welfare