Security Controller

Location: Swan Centre, Eastleigh

To carry out all allocated security duties and CCTV monitoring as per the site’s Assignment Instructions ensuring that:

• Regular patrols of the Centre and Car Park are undertaken as per the site’s patrol log, and anything found which presents a hazard is dealt with immediately.
• Instructions issued by the Appropriate Members of the Management team are to be carried out in a timely manner ensuring the safety of the public is always prioritised.
• Support and assist All the appropriate team members and management where appropriate.
• Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with.
• Ensuring that the DOB report is kept up to date, ensuring that all incidents are recorded in the Incident Log and accidents are recorded in the accident forms.
• To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve.
• Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures.
• The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc.
• To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information.
• Provide an excellent level of customer service to site staff and all visitors, Ensure the security, safety and well-being of all site staff, visitors, assets and the premises.
• Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance were requested or required.
• The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

As a Security Officer you will need:

• Valid SIA Licence and First Aid certification
• A valid CCTV Licence
• You must be flexible
• Highly motivated
• Excellent customer service skills

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in service cover

Work Location: In person