Control Room/ Alarm Response Officer

Job description

At TMS Protection, we are looking for an experienced Control Room/Alarm Response Officer to join our team to co-ordinate and respond to activities in support of operations and the business during our Out of Hours service.

The successful applicant will join our team, based within our brand new Control Room facility in Maidstone, to support our Control Room, Security and Mobile Response Officers out of office hours.

As a company we recognise that our employees are our most valuable resource, so we place the highest importance in offering an enjoyable, safe, and engaging working environment. Employed as a Control Room/Alarm Response Officer, you will be supported by our experienced and dedicated Operations Team.

After successfully completing probation, TMS offer employee benefits including Pension and Employee Health Scheme.

We are a Highfield Accredited Training Centre and offer our employees at TMS Protection the ability to further their skillsets through our onsite training facilities.

At TMS Protection we are seeking individuals who hold high standards to join our team.

Our Control Room/Alarm Response Officer must:

• Possess excellent Time Management and Communication skills
• Be able to demonstrate a strong understanding of MS Office and proficiency in using other software packages.
• Be capable of prioritising response calls and providing guidance and assistance to Security and Mobile Response Officers as needed.

As a Control Room/Alarm Response Officer, you will be Responsible for:

• Overseeing and co-ordinating all activities in support of operations and the business during our out of hours service.
• Assisting with roster allocations and covering shifts at short notice.
• Directing/coordinating Mobile Patrol Officers to respond to emergency and alarm call outs.
• Attend Out of Hours emergency and alarm response calls.
• Ensuring all Security Staff book on/off.
• Compiling accurate and detailed logs and reports.
• Monitoring Mobile Patrol Officers driving activities, and location using the Webfleet tracking service.
• Issuing and checking keys in accordance with procedures.
• Perform and record lone worker safety check calls.

All applicants must pass our vetting procedure and hold a full, clean Driving Licence

Please only apply if you can evidence ALL of the following requirements:

• Valid Identification and Proof of Address Documents
• Proof or Right to Work
• A Comprehensive 5 Year Work History
• Current valid SIA Door Supervisor Licence

Should you be invited to interview, you will be required to bring ALL of the above documentation. Failure to present these will automatically result in an unsuccessful outcome at the interview stage.

If you believe you have the right skills and attributes for the role of Control Room/Alarm Response Officer, then we would love to hear from you.