Customer Service & Operational Support

Customer Service & Operational Support

About the role

The successful candidate will take responsibility for the smooth day to day running of the business. Monitoring client mailboxes, ensuring the welfare of our guards. Liaising with regional managers to ensure all work is completed in a timely manner and to a high standard. As a result of this varied workload, our ideal candidate must be highly organised and efficient with exceptional customer service skills. We are a 24hr run department so must be available to workdays, nights and weekends. This is a 9-month maternity cover FTC (Fixed Term Contract), however there is a strong possibility for this to be extended or a permanent position given at the end.

Key Responsibilities

• Act at first point of contact for clients and logging all reported issues via the inhouse system.
• Manage both reactive and planned work through to completion, ensuring they are delivered within set KPI’s.
• Work with finance team to ensure matchup between issue references and PO’s.
• Ensuring complaints are escalated to the appropriate manager.
• Uploading and scheduling rotas onto a computer system.
• Drive new business into the department.

Skills and experience

• Customer service skills
• Previous experience in a similar role or within a busy helpdesk environment
• Excellent customer service skills, both written and verbal
• Ability to build relationships with our guards and clients.
• Preferably you will hold a CCTV License and have experience of working with CCTV & operations.
• A can do attitude and bring energy to the team whilst completing the task at hand.

About us

Established in 2005, we are the leading provider of security to the Hospitality and Leisure sector across the UK. We are also established in Guarding and Events. Our connected and transformative security solutions are driving higher standards across multiple sectors.

We are based in Leeds, however, have the operational capability to deploy nationally and directly with no subcontracted labour, all whilst maintaining a strong local presence.

We are passionate about working with exceptional people and we now have an extensive management infrastructure in place with a wealth of retail, guarding and hospitality experience. We have some amazing partners, ranging from standalone independent operators all the way up to the large PLCs.

Compliance is at the heart of our company and to back this up, we have an extensive suite of accreditations including ACS for Guarding and Door Supervision, and a wide range of trade memberships including IPSA and UK Hospitality.

Our Values

EXCEPTIONAL PEOPLE We work hard and embrace change. We only work with the best and continually develop our future stars.

CLIENT FIRST We listen and obsess over the details so that we can tailor every solution for our clients. We run through walls to deliver and become a part of your team.

ALWAYS WINNING We always aim high and move fast. We all think like owners, to deliver and achieve the impossible.

ENJOY THE JOURNEY We support and empower one another and always celebrate our achievements

If you are interested in applying or have any additional questions, please contact us at recruitment@professionalsecurityuk.com or give us a call on 0870 405 2990 and ask for Hayden.

Job Types: Full-time, Fixed term contract

Contract length: 9 months (with possibility to be permanent)

Pay: £28,000-£28,450.00 per year

Benefits:

• Canteen
• Company pension
• Free parking
• On-site parking
• Paid volunteer time

Schedule:

• Day shift
• Night shift
• Weekend availability