Dual Service Manager

Full job description:

Description of Duties:

• Overall management and accountability for service performance
• Following all procedures and activities on site
• Delivering all operational activities and standards to the centre
• Relationship and Account Management: Support the Broadway Centres Centre Management to cultivate the working partnership between Westgrove and our partner
• Deliver a High Standard of security and cleaning service to the centre.
• Manage monthly Payroll
• Financial reporting with a solid understanding of P&L and cost control
• Ordering monthly materials/consumables within budget
• Support annual budgeting
• Ensure Fire testing / audibility is carried out as requested
• Monitor and control Overtec System – Patrolling system
• Oversee building standards, including cleanliness, health & safety, and security, in line with operating procedures
• Foster a culture of quality service and customer care through feedback, staff coaching, and engagement surveys
• Promote the centre’s reputation for exceptional customer service
• Ensure that an appropriate competent employee is always available to handle emergencies – Supervisors
• Take responsibility for personal development by attending training and meetings as required
• Manage and support the centre team
• Work with the Centre Manager to foster a unified team and ensure holiday/absence cover
• Lead recruitment, development, and coaching to maintain high performance and service standards
• Conduct regular 1:1s, quarterly reviews, and annual appraisals in line with the company’s People First Strategy and development approach

Experience/Skill Requirements- Essential:

• Managing Security and Cleaning Teams
• Strong management skills to drive service performance and KPIs
• Excellent communication skills
• Personal Competences
• Self-motivated, proactive, and eager to contribute
• Confident, approachable, and committed to excellent service
• Capable of leading, motivating, and delegating tasks effectively
• SIA licence

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover
• Death in service cover

Job Types: Part-time (also available)

Work Location: In person