Control Room Supervisor

PLEASE NOTE THAT IF YOU DO NOT ANSWER THE QUESTIONS, YOUR APPLICATION WILL NOT BE CONSIDEREED

DRIVING LICENCE IS REQUIRED FOR THIS POSITION

APPLICANTS WITH MILITARY / POLICE EXPERIENCE PREFERRED

Position: Control Room Supervisor

Reporting To:  Control Room Manager and Operations Manager / Director

Location: Head Office in Bingham

Scope: To supervise and coordinate the activities of Control Room operations, ensuring officers adhere to company policies and procedures, while managing site visits, keyholding responsibilities, and supporting compliance and service delivery

PERSONAL QUALITIES

The jobholder will have a good standard of general education, strong verbal and written communication skills, and must demonstrate a professional and calm manner under pressure. They will be IT literate with the ability to use monitoring and reporting systems confidently.

The ideal candidate will be reliable, responsible, and show initiative in responding to incidents or issues. A high level of integrity and attention to detail is essential, alongside the ability to prioritise tasks and manage multiple responsibilities.

We expect the individual to be methodical and accurate, maintaining a flexible and proactive approach to work, while demonstrating leadership and the ability to support a team environment.

Previous experience in a control room or security setting is preferred, but not essential for the right candidate.

RESPONSIBILITIES

• To supervise control room operations, ensuring high standards of professionalism and compliance.
• To monitor officer performance and adherence to assignment instructions and company procedures.
• To provide operational support through effective communication with officers, clients, and management teams.
• To conduct keyholding duties, ensuring safe handling, logging, and use of client keys.
• To attend and perform scheduled and ad-hoc site visits, checking officer performance and welfare.
• To ensure prompt and accurate reporting of incidents, breaches, or operational concerns.
• To support incident escalation procedures and ensure correct response protocols are followed.
• To liaise with emergency services, clients, and other stakeholders as required.
• To maintain operational logs, reports, and records in line with company policies.
• To assist in training, mentoring, and onboarding of new control room staff.

KEY TASKS

• To monitor control room systems and maintain effective communication with officers and sites.
• To carry out welfare checks and ensure officers are present, alert, and performing as required.
• To ensure all control room documentation is completed accurately and kept up to date.
• To check and confirm that officers are wearing correct uniform and PPE where applicable.
• To conduct site visits, completing compliance and welfare checks, and reporting findings to management.
• To respond to alarm activations, calls for assistance, and other operational events as appropriate.
• To handle and manage keys securely, maintaining accurate key logs and access control procedures.
• To escalate serious incidents in line with company protocols and notify the appropriate manager.
• To log and report absences, lateness, and operational breaches by officers.
• To support the preparation of rosters and shift handover documentation.
• To participate in the continuous improvement of control room systems and processes.
• To ensure full compliance with company policies, SIA licensing requirements, and Health & Safety standards.

QUALIFICATIONS AND SKILLS

• SIA Licence essential (Door Supervisor).
• Previous experience in a security or control room environment preferred.
• Excellent communication, organisation, and time management skills.
• High level of attention to detail and accuracy.
• Ability to remain calm under pressure and handle incidents effectively.
• Full UK driving licence preferred (for site visits).
• IT proficiency in Microsoft Office and incident reporting systems.
• A flexible approach to working hours, including evenings, weekends, and nights if required.