Relief & Cover Team - Security Concierge – Flexible Assignments (Ad-Hoc)

Relief & Cover Team - Security Concierge – Flexible Assignments (Ad-Hoc)

## DO NOT JUST CLICK ‘APPLY’ ##

WE RECEIVE HUNDREDS OF APPLICATIONS - YOU NEED TO STAND OUT FROM THE REST - ANY APPLICATION THAT DOES NOT FOLLOW THE INSTRUCTIONS BELOW - ANSWER THE QUESTIONS  AND PROVIDE A VIDEO ON YOUR PROFILE - WILL BE AUTOMATICALLY REJECTED

Please note: this role is not for regular set shifts. It is an ad-hoc, flexible assignment opportunity — providing cover at short notice for sickness, holiday, and new site mobilisations. Successful team members who show reliability and flexibility with these shifts are always first in line for longer-term or permanent roles as they arise.

Are you an experienced security professional with a passion for safety and service?
We’re expanding our trusted Relief & Cover Team, providing high-quality, flexible cover across multiple premium student and residential sites within about 45 minutes’ travel of your home.

Key Responsibilities

• Front Desk & Access Control – greet and register residents, visitors and contractors; manage entry and exit processes with professionalism and warmth.
• Patrols & Visible Presence – conduct regular internal and external patrols, deter risks and provide reassurance to residents.
• Alarm & Incident Response – respond quickly to fire, intruder or personal attack alarms; liaise with emergency services when necessary.
• Concierge Support – deliver exceptional customer care, ensuring residents, staff and visitors feel safe, supported and valued.
• Customer Service Excellence – resolve queries politely and respectfully; reflect NGS’s professionalism and empathy at all times.
• Safety & Reporting – identify and address risks proactively; record incidents accurately using GuardHouse App

What We’re Looking For

• Minimum 12 months’ professional security experience (concierge, guarding, door supervision or control room).
• Excellent English communication skills — fluent written and spoken English to engage confidently with residents, parents, visitors and management.
• Professional appearance — plain white shirt, black trousers, black shoes (no sportswear or trainers) with SIA badge clearly displayed; always smart, clean and presentable.
• Strong interpersonal skills — calm, respectful, and professional under pressure; able to build trust quickly.
• Adaptability & initiative — comfortable stepping into new environments, taking responsibility and adjusting to different site needs.
• Tech capable — able to use mobile reporting apps (e.g. GuardHouse).

Essential Requirements

• Valid SIA Licence (Door Supervisor or Security Guarding).
• Right to work in the UK — ## Pease note: we cannot consider applications from candidates whose visas restrict working hours (for example, most Student Visas or dependent visas with capped hours) ##
• Ability to travel within approx. 45 minutes of home, sometimes at short notice or outside normal public transport hours (own transport strongly preferred).

Why Join Our Relief & Cover Team

• Variety of assignments across premium student accommodation and corporate sites.
• Competitive hourly rates with weekly pay.
• First in line for permanent and long-term roles when they become available.
• Professional support from our 24/7 Control Room and site management teams.

How to Apply

1. Confirm you hold a valid SIA Licence and have the right to work in the UK.
2. Submit a short CV/profile highlighting your security experience and achievements.
3. Ensure your profile has a short introduction video 
4. Complete the screening questions.

Applications without a valid SIA Licence, less than 12 months’ experience, or without the requested video cannot be considered.

If you’re passionate about safety, service and flexibility — apply today and join our trusted Relief & Cover Team.