Security Officer

CIS Security have an exciting opportunity available for a Loading Bay & Post Room Officer who will be an ambassador to represent CIS Security who will demonstrate and deliver high quality guarding and customer service.

This site commercial offering creates a prominent and welcoming landmark, directly opposite Reading Station including workspace, retail leisure, F&B, public space, homes, hotel and car parking.

Information: 

• Position: Loading Bay & Post Room Officer / Front of House Officer
• Location: Reading
• Pay Rate: £14.20 per hour
• Hours: 60 hours per week
• Shifts: Monday to Friday - Days 

Job Requirements:

• SIA Door Supervisor Licence required.
• Must have 5* Corporate Security, Loading Bay and Post Handling Experience / Experience in high end corporate front of house or concierge services
• Must be Physically Fit to be able to fulfil the role
• Excellent written and verbal communication skills as well as customer service at all times
• Loading bay and customer service experience
• Must have an excellent command of English Language & Good IT Skills
• Reliable, Responsible and Punctual
• A friendly, professional, courteous, and outgoing character
• To take pride in your appearance at all times, ensuring immaculate presentation
• Flexible in the approach to daily duties and additional events when held on site.
• First Aid qualification & a CCTV SIA Licence are desirable

Job Requirements for Loading Bay Officer: 

• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• Physically fit to fulfil all parts of the role and able to lift and move items throughout the day
• Confident in dealing with Contractors / Delivery Drivers
• Confident in writing incident and shift reports
• To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, providing an exceptional customer service at all times ensuring that their expectations are met, if not exceeded.
• Have the IT skills and the ability to understand and use various systems
• The role includes you to conduct the collection and movement of deliveries and post but can also include assisting the rest of the building with opening & closing procedures of a building, patrolling, reception duties, access control, answering incoming telephone calls, Conducting emergency procedures.
• Participate and contribute positively to the security team
• Always respond to all incidents in a prompt and effective manner to safeguard the wellbeing of occupiers, visitors and assets of the customer ensuring that direction from line management is sought where appropriate.
• Manage a polite and effective meet and greet service to all staff and visitors
• Follow any such reasonable instruction as issued by Line Management.
• Able to stand for extended periods of time.

Job Requirements for Front of House Officer:

• The role includes you to meet and greet, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures, providing a warm 5-star greetings.
• Able to demonstrate and deliver high quality guarding and customer service to both our customers and service users.
• Able to work in a team as well as on your own and have the ability to be pro-active and think on your feet use initiative
• Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
• To always portray a friendly, professional, and courteous demeanour, using open and appropriate body language.
• To ensure that all visitors and staff are dealt with efficiently, always providing an exceptional customer service ensuring that their expectations are met, if not exceeded.
• To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
• To check guests in & out promptly
• To always ensure great teamwork both within and outside the department, always demonstrating a “can do” approach and solutions
• To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
• To assist in any other reasonable duties as required
• Able to stand for extended periods of time.