Retail Security Officer

Job description

Job objectives and responsibilities 

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site specific Risk Assessments ensuring all activites are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE Total Security Management and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe shopping environment, free from crime and the fear of crime for customers and colleagues
• To add a polite greeting and excellent customer service
• Provide a visible security contact for customers and colleagues
• Respond to any on site incident or request for assistance and assume control until arrival of the Client, Emergency Services or Duty Manager
• To achieve and maintain the minimum published performance level required through officer evaluation

Main Duties 

To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:

• To protect customers and colleagues from physical and verbal abuse
• To deter violence and public order offences
• To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
• To deter till snatchers, trolley pushouts and other bulk thefts
• To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
• Dealing with any difficult situations that arise in a safe and professional manner
• To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
• Monitoring the store CCTV where appropriate
• Complete retrospective CCTV reviews focussing on shrinkage
• To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid.
• To understand and always implement the ‘Ways of Working'
• Liaise with the store management teams giving clear and concise feedback
• Liaise with the Police and crime patnerships where required to foster a great working relationship to support the reduction of crime in store
• Completing reports by recording observations, information, occurrences and surveillance activities using SMART
• Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
• To report all incidents fully by the end of the shift using the SMART system
• To wear and activate BWCCTV in accordance with company procedures
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies

Person specification

• Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
• A full five year checkable employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential
• Be willing to work towards, if not already held, an apprenticeship as is deemed appropriate for personnel development

Health and safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

what we are looking for

• Own transport preferable, not essential 
• SIA Licence / Certificate