Door Supervisor

JOB DESCRIPTION

Salary:   £12.24 per hour 
Terms:   Permanent 
Hours:   Flexible hours based on availability 
Holiday: Calculated pro rata at 12.07% of average hours worked    
Reports to:  House Manager
Location:  Bridge Theatre, 3 Potters Fields Park, SE1 2SG
 

ABOUT THIS ROLE 

The Bridge Theatre is looking for an experienced Door Supervisor to join our in-house security team.

As a Door Supervisor you will assist the Front of House team in the theatre’s day to day security operations, ensuring the safety and security of the building, patrons and staff. This role will be a front facing customer service role working on our main doors and within the theatre itself. You will play a key part in ensuring our customers are made to feel welcome and secure. As the first point of contact patrons will have at the venue, a high level of customer service is essential

Shifts will be available Monday – Saturday each week, with the possibility of some Sunday events. Shifts are generally in the evening except on Wednesdays and Saturdays when they will start in the afternoon. 

This role is for people who have the right qualifications and are looking to join an exciting, fast paced customer service role. 

DUTIES AND RESPONSIBILITIES 

• To be responsible for the Bridge Theatre’s day to day security operations 
• To conduct bag searches of patrons entering the venue 
• To ensure customers and visitors are directed to the appropriate area of the theatre, and to be a warm, engaging, and friendly welcome to the venue 
• To ensure the safety and security of the building (both back of house and front of house)
• To undertake perimeter checks 
• To respond to any escalated security incidents 
• To assist the Duty Managers and front of house team in safety procedures including safe and effective evacuation and invacuation in the event of an emergency situation 
• To liaise and coordinate with the security team of One Tower Bridge and surrounding businesses when required 
• To ensure fire exits are operational and well maintained 
• To ensure Physical Intervention and new Security Industry Authority training is up to date
• To monitor levels of security and to be in communication with the Duty Manager with any concerns 
• To create daily reports of the security shift in progress 
• To deal with enquiries made by the public or staff and to maintain a visible profile during incoming, interval, and outgoing 
• To respond to incidents and emergency situations, such as first aid and security incidents and taking action where appropriate 
• To undertake any other tasks as required of you by the Duty Manager and the theatre 
• To log any incidents that may occur are recorded accurately and reported to the correct people 
• To have an understanding of the needs and requirements of our audience 
• To be knowledgeable of London Theatre Company, its directors and its programming schedule 
• Keeping up to date with The Bridge Theatre’s evacuation plans and security policy 

Person Specification:

Essential: 

● Valid and in date S.I.A Door Supervisor licence 

● Excellent interpersonal and communication skills 

● Experience of working in a public facing environment 

● A thorough understanding of security risk assessments and security management 

● A familiarity with safety procedures 

● Excellent customer service skills 

● Well presented 

● To have sound judgement and a proactive approach to conflict resolution 

Desirable: 

● Experience of working in an arts venue 

● An interest in the theatre industry 

● Experience of working with high profile guests

• First Aid Qualification

HOW TO APPLY

To apply: please email recruitment@londontheatrecompany.co.uk with your CV and covering letter about why you would like to be considered for the position. We also ask that you complete an Equal Opportunities Monitoring Form either via this link or via our website.

Deadline for applications: 25 September 5pm

Interviews will take place in the week beginning 26 September and will most likely take place over video call

The ideal start date for this position is the week beginning 3 October

For more information, including Application Form and Equal Opportunities Monitoring Form please visit www.bridgetheatre.co.uk or email recruitment@londontheatrecompany.co.uk 

If you have any queries, please contact recruitment@londontheatrecompany.co.uk

We are an equal opportunities employer and value diversity. We encourage applicants from different backgrounds and different experiences.