Retail Security Officer

Since 1987, Mitie’s 68,000 employees, have been serving companies and communities across the world. We're the UK’s leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

We would prefer you to have an in-date SIA Front line Licence, or at least passed your course. Full on the job training will be provided to give you all the skills you need to be great in your role as a Retail Security officer, so if you are great at customer service and have a passion for keeping people safe, we want to speak to you!

Where: Sainsburys Tonbridge

When: We're looking to get the right person in to the team as soon as possible

Hours: 45 hours per week

Pay Rate: £10.90 per hour

Job Overview

• To create a safe shopping environment, free from crime and the fear of crime for our clients customers and colleagues
• To always offer a polite greeting and deliver great customer service
• Provide a visible security presence for our clients customers and colleagues
• Respond to any on site incident or request for assistance and assume control until arrival of the Emergency Services or store management

Main Duties

• To deliver great customer service whilst protecting customers and colleagues from physical and verbal abuse by deterring violence and public order offences
• To patrol the store ensuring a strong security presence is easily identified
• To record any suspicious activity and / or incidents using the SMART system ensuring store management are fully informed
• Monitoring CCTV where appropriate and complete retrospective reviews as required
• Actively support in the reduction of store stock loss
• Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies

About You

• Hold a Frontline Security Guarding, Door Supervision SIA licence (or have passed the relevant SIA training and hold valid certificates, if not held support is available to obtain a licence)
• A full five-year checkable employment / education history
• Experience of delivering Customer Service
• Excellent communication skills are required
• Capability in the use of technology
• Public Space Surveillance, CCTV, SIA licence is desirable but not essential

What in it for you?

• A great induction and training programme to support you in being great at all you do
• A competitive salary which includes paid breaks
• A friendly and supportive team
• Training, career development & progression
• Opportunity to take part in relevant apprenticeship schemes
• Overtime opportunities
• Uniform is supplied at no cost to successful applicants
• Funded SIA licence renewal programme  
• A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.

Additional Information

It's the little things that count

On top of the usual rewards you'd expect to see from a large company, such as - holidays, pension, childcare vouchers and cycle to work schemes, we also provide many extra benefits to enhance our people's well-being and enjoyment at work. A comprehensive training programme is in place to support personnel development