Travel Safety Officer

Location: Stevenage SG1 1XT

What we offer:

• A sense of being included within a family-run business.
• Inductions and training
• Company pension 
• Supportive management team
• Double pay on national bank holidays
• Uniform provided free of charge.
• 24-hour control room for support       

What you need:

• SIA Licence 
• Ability to get to the sites with no issues.
• Positive mindset
• Ability to deal with stressful situations. 
• The ability to follow procedures. 
• Excellent communication skills both verbal and written.
• Know how to or be willing to learn how to complete logbooks.
• Smart appearance with excellent hygiene
• To be reliable with excellent time-management skills

Your role as A Travel Safety Officer will be:

• To be present on stations, trains, identified locations and defined areas to deter crime, trespass & antisocial behavior. Static & Mobile teams will be deployed in pairs.
• Responding to any incidents, emergencies & report incidents to Route Control & British Transport Police.
• During patrols, identifying and verbally engaging with distressed and vulnerable people and, if possible, help them to a position of safety and then complete a handover to station staff and/or British Transport Police
• The teams will be endeavoring to reduce inappropriate behavior on and around the train stations & trains also dealing with members of the public acting inappropriately next to the train tracks.
• The teams will be endeavoring to reduce trespass, fare evasion & suicidal incidents, whilst providing excellent customer service and a high visibility presence to provide greater customer & staff confidence.
• Staff need to have excellent communication skills and be conversant in radio protocol.
• Able to remain calm in high pressure situations.
• Knowledge of Microsoft office is a benefit.