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12 days agoThunder iconIMMEDIATE START

5* Hotel Security Officer

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London, UK
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Paid Weekly£13.51 / Per Hour
Venue type Other iconOther

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  • license iconDoor Supervisor Licence required

Job Type

  • Drawing pen iconFull time employment


Assist Services Group are looking for exceptional security professionals with excellent customer service and immaculate presentation to work at London’s most prestigious 5-star hotel. 

Assist Services Group are currently recruiting security officers to work alongside our existing security team within the 5* hotel.

We are therefore interested in hearing from people with 5 star customer service skills, front-of-house / reception security or ideally (but not necessarily essential), a background in LUXURY HOTELS

You must have the ability and be willing to adapt to any evolving working environment. 

This is a rotational security officer role that will require officers to spend periods of time outside the premises as well as inside the building. The position will also include static roles and patrolling roles. This is a very diverse role where all officers will be required to cover all positions around the 5* hotel.

Interview Process:

1st Stage: Interview at our head office in Wandsworth Town. Your presentation will be examined and determine whether the candidate will be the right suit to meet the client's requirements. Documentation will also be completed and recorded in line with the BS7858 vetting compliance.

2nd Stage: Client meet and greet on-site at our 5* hotel. The candidate will be meeting with our operations manager and the head of security at the hotel to confirm placement and initiate start dates.

Hourly Pay Rate:  


Shift Pattern:  

4 on 4 off. Rotation from day shifts to night shifts.

For example, 4 days on, 4 days off, 4 nights on, 4 days off, 4 days on. Following this pattern.

12 hours per day.

07:00 - 19:00

19:00 - 07:00

Minimum Requirements: 

  • A valid DS license. 
  • Excellent written & verbal communication skills.
  • Immaculate presentation. 
  • Be responsive to the clients need and work in partnership with the client and other suppliers to support the delivery of the services. 
  • Must be able to work under pressure, be able to make decisive decisions during incidents and difficult situations. 
  •  Ability to gain strong knowledge of site processes and procedures.
  •  Professional & Personable.
  •  Right to Work in the UK. 
  •  5-Year employment / educational history.  

Preferred Requirements (not essential): 

  • Proven experience in luxury hotel security, Front of House / Customer Service or other similar roles.
  • Bilingual
  • Emergency First Aid Certificate. 
  • ACT training Certificate. 
  • Conflict management training. 
  • Be able to use two-way radio’s 

Responsibilities & Duties:  

  • Monitoring and control building entrances. 
  • Adhere to all Health and Safety regulations. 
  • Patrol the hotel on a regular basis recording any maintenance / fire checks around the building. 
  • Assist guests with room access. 
  • Respond to accidents and assist guests / employees during emergency situations / evacuations. 
  • Defuse guests’ disturbances and escorts them off the property if necessary. 
  • May be required to monitor security feeds and conduct daily / physical hazard inspections. 
  • Maintaining systems that monitor contracts working in and around the hotel according to the company health and safety policies. 
  • Maintaining systems that record the issue and receipts of departmental keys, items loaned out to members of staff. 
  • Maintain the security logbook and incident reports. 
  • Monitoring suspicious behavior / packages and be aware of bomb terror threat procedures. 
  •  Ensure hotel facilities and function rooms remain secured and locked when not in use. 
  • Conduct investigations, gather evidence, bag searches following a report of misconduct, discrepancies, or violations immediately. 
  • Assist staff investigating and report of any allegations of theft, criminal damage, and other incidents to supervisor at the hotel and to your operations manager. 
  • Complete required shift reports and maintain confidentiality of all loss prevention documents. 
  • May be required to stay to assist with the Hotel Events. 

What we can provide you:

  • Free on site meals / Drinks during lunch periods.
  • 24/7 Control Room 
  • Training, Support and Personal development 
  • App-based rostering systems for viewing rotas, accepting shifts, holiday management and booking on/ off shifts.
  • Opportunities to gain over time. 
  • Enrolment into the company’s pension scheme. 
  • Enrolment in our employee’s sage benefits  includes
  • 24-hour GP helpline services. 
  • Discount codes & vouchers 
  • Strong management support through regular site visits from our operational team.

As a member of the security team, you will be required to be compliant inline with the BS7858 vetting standards.

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