Dual Service Team Leader

The ideal candidate will have experience within the security and cleaning industry and the management of a soft service contract. Flexibility a must.

Planning holiday cover and rotas to match the needs of the operation. Manage the recruitment process and colleague performance whilst displaying leadership qualities

Your duties will include;

• Carry out routine cleaning checks ensuring the standard is consistent to the expected standards on all areas across the site.
• Drive performance in terms of standards and behaviours across the teams.
• Operate as part of the team, providing our customers with the required image.
• Provide a safe and clean environment for the general public and staff.
• Report any Health & Safety hazards.
• Monitoring of cleaning machinery and report all maintenance requirements as per the escalation process.
• Report any impending shortfalls in stock levels.
• Be aware of risk and compliance during day to day operation.
• Be aware of the team’s role in the management of events and activities, understand team requirements and assist as appropriate.
• Maintain positive relations with retailers and assist where appropriate.
• Work with other teams for the benefit of the site, developing new skills where appropriate.
• Booking on/off duty using the Westgrove Connect system
• Maintain records in line with your duty including Westgrove Sphere, all check sheets, incident reports, accident reports
• Deliver on the Centre’s standards and expectations.
• Any other duties as directed by your BM and on-site management team.
• Participation in site emergency procedures.

You must;

• Demonstrate exceptional customer service skills
• Maintain communication at all times with your colleagues using site specific communication methods.
• Maintain and develop working relationships, with Westgrove partners, managers, colleagues, business manager, head office support
• Be responsible for H&S within your area of activity
• Have a valid DS licence and First Aid certificate
• Be responsible for embedding a risk aware culture at site level

What you will get in return:

We understand that our people are our business and we want our colleagues to feel special. So, on top of the usual things you’d expect from a business like ours, we also reward you with:

• Pension scheme (eligibility rules apply).
• Training and development opportunities including NVQ’s, Diploma’s, English speaking and writing support and more.
• Access to ‘Retail Trust’ who provide 24/7 FREE health and wellbeing advice, financial support such as hardship grants, retail discounts via ‘Happi’ and more.
• Access to HSF Health Care and Benefits scheme including money towards dental, optical, prescription & medical costs.
• Reward and Recognition Awards.
• Paid volunteering days.
• Access to ‘Perkbox’ offering discounted gym memberships and high street discounts.
• £200 Refer a Friend Scheme.
• Personal accident cover

Work Location: In person