Security Officer

JOB SUMMARY

Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it’s a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for. 

MAIN RESPONSIBILITIES

• To provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children. 
• To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public. 
• To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations. 
• To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere.
• To demonstrate care and compassion when providing assistance, especially in situations requiring first aid, prioritising the health, wellbeing, and safety of those in need.
• To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment.
• To be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment. 
• To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management.
• To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect.
• To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level. 
• To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records.
• To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed. 
• To identify and take immediate remedial action in the event of a public safety hazard.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL RESPONSIBILITIES

All Staff are required to follow the CWG Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and Company Environmental Plans.

QUALITY MANAGEMENT RESPONSIBILITIES

All staff are required to comply with the CWG ISO9001 certified Quality Management System and the requirements details within the Company Quality Manual, Policies and Procedures.

PERSON SPECIFICATION

• Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security.
• Naturally inquisitive and alert, with a keen attention to detail regarding one’s surroundings.
• Exhibits composure and the ability to remain calm under pressure.
• Confident communication skills with a strong interpersonal aptitude.
• Displays courtesy, professionalism, and diplomacy when delivering customer service.
• Capable of working both independently and collaboratively with colleagues.
• Possess proficient written and spoken English skills.
• Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work.
• Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary.
• Provide a verifiable 5-year work history and can account for any gaps in employment. 
• Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974).

COMPANY VALUES  

Commit to Excellence 

• Act with integrity and deliver high performance. 
• Put our customers at the heart of what we do.
• Resolve issues by providing high quality solutions. 

Foster Collaboration 

• Find opportunities to collaborate with others across the business to achieve shared goals. 
• Encourage inclusive networks and treat others with respect and fairness.
• Use your knowledge to work effectively with suppliers / contractors to meet shared goals.

Encourage Engagement 

• Confident in making decisions appropriate to your role.
• Learn from mistakes and listen to constructive feedback to improve performance. 
• Prioritise safety and actively support community, wellbeing, and sustainability programmes.

Take Ownership 

• Take pride in delivering high quality service which exceeds expectations. 
• Committed to opportunities for self-development.
• Take responsibility for your own performance and look for ways to improve. 

Embrace Innovation 

• Embrace change and innovation.
• Proactively suggest ways to improve our business and encourage others to share ideas. 
• See new challenges as opportunities to deliver effective change