Safety and Security Officer

Job Purpose

As a Safety and Security Officer, you will work with colleagues and client staff to keep the shopping centre safe and create a welcoming environment for people to shop, enjoy a coffee with friends, and work.

You will respond to emergencies, attend incidents, and show calm, professional leadership in managing situations. You will work with tenant retailers, their managers, and fellow security staff to deter, detect, and intercept shoplifters, gather evidence to support prosecutions, and deter antisocial behaviour. You will do this within the law, the assignment instructions, and the retailers’ own procedures.

If you are a security officer who takes pride in your work, cares about the outcome, and builds strong professional relationships with others, this role is likely a good fit for you.

Job Overview

The role is split between duties in a small site control suite and in the public areas of the shopping centre, with duties alternating throughout the working day.

On the shopfloor, you will carry out proactive patrols, engage positively with tenants and their staff, enforce site rules, identify persons of interest, and confidently and lawfully challenge those suspected of shoplifting or antisocial behaviour.

In the control suite, you will monitor the CCTV system to identify potential threats early, both inside and outside the centre, and to detect safety issues and breaches of site rules. You will also manage access to the service areas and adjoining offices, answer telephone calls, and operate the fire and life safety systems.

Main Duties and Responsibilities

• Proactive patrol of the shopping centre, including opening and closing.
• Monitoring the CCTV and fire safety systems.
• Controlling access to back-of-house areas for authorised persons.
• Signing in and out contractors and visitors.
• Identifying safety issues and responding to alarms and emergencies.
• Keeping accurate records of incidents.
• Following all safety procedures and assignment instructions.

Requirements

• A valid SIA Door Supervisor or Close Protection licence, and a valid SIA CCTV (Public Space Surveillance) licence.
• Right to work in the UK, and the ability to pass BS 7858 screening, including a 5-year history check.
• First aid and fire marshal training (desirable).
• Flexible, committed, and punctual.
• Excellent concentration, communication, and attention to detail.
• The ability to remain calm and deal with emergencies.