Head Door Person

The Head Door Supervisor is a SAFECROWDS GROUP ambassador who champions a culture of togetherness between the team and our clients, and they will encourage all workers to be the best version of themselves. They will promote a safe, engaging workplace for their team and consistently demonstrate high levels of integrity in all areas of their work.

RESPONSIBILTIES

• Lead and manage a team of experienced door staff and ensure that they consistently uphold the highest standards of customer service and safety.
• Make use of company equipment such as tablets and work phones to effectively manage your team; for example, clocking in and out of shift, logging reports, contacting staff who are late to shift.
• Collaborate with your team and the client to ensure compliance with licensing regulations and venue-specific policies.
• Monitor and maintain a safe and secure environment for customers, staff, and property.
• Ensure that your team conduct all of their duties diligently and in accordance with relevant SIA regulations.
• Maintain constant vigilance to identify potential threats, unauthorised entry, or suspicious behaviour, and take the necessary actions to address them.
• Handle customer inquiries and concerns in a courteous and professional manner
• Prevent and manage conflicts or disturbances effectively, ensuring a calm and safe atmosphere.
• Report incidents and write detailed incident reports as required; including carrying out further investigations where reports are missing information or detail.
• Support with recruiting door staff and stewards; including scheduling and holding interviews.
• Act as the bridge between Head Office, the client and the team to ensure all information is cascaded effectively.
• Managing any conduct issues that arise within the team during the shift in a direct and fair way, linking in with the Operations Manager or HR team as required. For example, lateness, uniform, staff being on position, breaks, breaching customer policies.
• Developing your team through open, honest conversations, and conduct employee appraisals.
• Attend all meetings and training days arranged by SAFECROWDS for the development of you and your team.

BEHAVIOURS

• You are able to communicate effectively, both verbally and in writing, with your team, clients and the authorities.
• You have experience of managing a team of at least 5 people.
• You can demonstrate your security expertise through your operational excellence and industry know-how.
• You are able to remain calm and adapt when working in high-pressure situations.
• You have a strong sense of responsibility and accountability.

REQUIREMENTS

• A valid SIA Door Supervisor License

Job Types: Full-time, Permanent

Experience:

• Head Door Nightclub: 5 years (required)

Licence/Certification:

• SIA Door Supervisor License (required)

Work Location: In person