Match Day Manager

SAFECROWDS GROUP is looking for experienced, professional and reliable Match Day Managers to oversee our Zone Ex operations at football stadiums across London.

This is a hands-on operational management role, responsible for ensuring the safe, compliant and effective deployment of security and event staff on match days.

The successful candidate will act as a key operational point of contact between SAFECROWDS GROUP, our clients, football clubs, police, councils and other match-day stakeholders.

We are looking for individuals who have strong leadership skills, excellent communication abilities and experience working within football, stadium, security or large-scale event environments.

The Role

As a Match Day Manager, you will take responsibility for the operational delivery and supervision of SAFECROWD’S GROUP Zone Ex activities on match days.

Your responsibilities will include:

• Attending and participating in client safety and operational briefings.
• Delivering comprehensive staff briefings prior to deployment.
• Managing the deployment and positioning of staff across designated zones.
• Supervising staff throughout the event and ensuring operational instructions are followed.
• Overseeing the sign-in and sign-out process for all deployed personnel.
• Checking staff attendance and ensuring appropriate staffing levels are maintained.
• Conducting uniform, presentation and equipment checks to ensure staff meet the required standards.
• Checking SIA licences and other relevant qualifications, licences or credentials where necessary.
• Ensuring all staff comply with company, client and venue requirements.
• Monitoring staff performance, conduct and professionalism throughout the match day.
• Identifying and addressing operational issues promptly.
• Recording, escalating and managing incidents and operational issues.
• Completing accurate and timely incident reports and operational documentation.
• Liaising with key stakeholders, including football clubs, police, local authorities/councils, venue representatives and other event partners.
• Maintaining clear and professional communication with the SAFECROWDS GROUP management team.
• Responding effectively to operational changes, incidents and emerging situations.
• Supporting the safe and efficient running of match-day operations from staff arrival through to stand-down.
• Ensuring all company policies, client instructions and venue procedures are followed at all times.
• Providing post-event feedback and operational reports, highlighting any incidents, concerns or areas for improvement.
• Supporting the continuous improvement of SAFECROWDS GROUP match-day operations.

What We're Looking For

The successful candidate will ideally have:

• A valid SIA Front Line licence either DS or CP – essential.
• Previous experience in a security, event, stadium or match-day management environment.
• Strong leadership and staff-management skills.
• Excellent verbal and written communication skills.
• The confidence and ability to deliver clear and effective staff briefings.
• The ability to remain calm, professional and decisive in challenging situations.
• Strong organisational and administrative skills.
• Excellent attention to detail, particularly around staff compliance, deployment and documentation.
• The ability to complete accurate incident and operational reports.
• A professional approach when dealing with clients, football clubs, police, councils and other stakeholders.
• The ability to work independently and make sound operational decisions.
• A good understanding of Security, Traffic Management, HVM, Crowd Management and event compliance procedures.
• A full UK driving licence would be desirable, as the role may involve travelling between different London venues and operational locations.

PAYE Employment – No Self-Employed / LTD Applications

This position is offered on a PAYE basis only.

We are unable to accept self-employed, CIS or LTD company applications.

Availability

This role requires flexibility and availability around the football calendar.

You must be able to work:

• Weekend match days
• Midweek evening matches
• Late-night finishes
• Fixtures with varying start and finish times
• Occasional additional operational requirements depending on the event

Match days can be long, busy and demanding, so candidates must be comfortable working in a fast-paced live football environment and dealing with changing operational requirements.

Key Skills

We are particularly interested in candidates who demonstrate:

• Leadership
• Communication
• Reliability
• Professionalism
• Compliance
• Decision Making
• Incident Management
• Staff Deployment
• Stakeholder Management

If you are an experienced security, event or match-day professional with strong leadership skills and the confidence to manage operational teams in a busy football stadium environment, we would like to hear from you.