Door Supervisor – Events and Hospitality

Main Duties

1. Door and Access Control

• Check tickets, identification and guest entry requirements.
• Conduct searches in accordance with venue policies.
• Control access to public, VIP, staff and restricted areas.
• Refuse entry professionally when necessary.

2. Crowd and Queue Management

• Manage queues, entrances, exits and customer flow.
• Prevent overcrowding, disorder and unauthorised access.
• Monitor guest behaviour and identify potential conflicts.
• Support a safe and welcoming environment.

3. Incident and Emergency Response

• Respond promptly to disturbances, medical incidents and emergencies.
• Support evacuations and emergency procedures.
• Liaise with venue management, emergency services and the police when required.
• Provide basic first aid where trained and appropriate.

4. Venue Security and Compliance

• Patrol the venue and surrounding areas as required.
• Enforce venue policies, age restrictions, dress codes and re-entry procedures.
• Report prohibited items, hazards and security concerns.
• Follow company procedures and relevant legal requirements.

5. Communication and Customer Service

• Communicate clearly with guests, colleagues and venue management.
• Use radios and other communication equipment effectively.
• Remain calm, professional and approachable at all times.
• Assist guests with directions and general enquiries.

6. Reporting

• Record incidents, refusals of entry, ejections and security breaches.
• Complete accurate end-of-shift reports and security logs.
• Provide witness details and relevant information when required.

Person Specification

• Valid SIA Door Supervisor licence.
• First Aid certification or willingness to obtain it.
• Previous door supervision, events or hospitality security experience is desirable.
• Good observation skills and sound judgement.
• Excellent communication and customer-service skills.
• Crowd and queue-management experience.
• Right to work in the UK.
• Five-year checkable employment or activity history.
• Calm, reliable and professional under pressure.

Benefits

• Flexible working opportunities.
• Holiday pay entitlement.
• Full induction and ongoing training.
• Continuous professional development.
• Competitive pay rates.
• Company pension scheme.
• Employee Assistance Programme.

Accolade Security is an equal opportunities employer committed to supporting employee wellbeing and mental health.