Security Head Door Supervisor

Head Door Supervisor

Main Duties

1. Team Leadership

• Lead and coordinate the door supervision team throughout each shift.
• Allocate positions, patrol areas and individual responsibilities.
• Conduct pre-shift briefings covering risks, procedures and venue requirements.
• Monitor staff performance and provide guidance during the event.

2. Door and Crowd Management

• Supervise queues, entrances, exits and customer flow.
• Maintain a safe and orderly environment inside and outside the venue.
• Prevent overcrowding, disorder, fights and unauthorised access.
• Enforce venue policies, age restrictions, dress codes and re-entry procedures.

3. Access Control

• Supervise guest searches, ticket checks and identification procedures.
• Control access to VIP, backstage, staff and other restricted areas.
• Deal professionally with refusals of entry and challenging situations.
• Report suspected prohibited items or security breaches.

4. Incident and Emergency Response

• Act as the main point of contact for security incidents.
• Respond to disturbances, medical emergencies and other incidents.
• Support evacuations and emergency procedures in line with venue policies.
• Liaise with venue management, emergency services and the police when required.

5. Communication and Reporting

• Maintain clear communication with door staff, venue management and the control room.
• Use radios and other communication equipment effectively.
• Record incidents, refusals of entry, ejections and security breaches.
• Complete accurate end-of-shift reports and security logs.

6. Compliance and Staff Development

• Ensure the team follows venue policies, company procedures and relevant legal requirements.
• Conduct pre-event safety checks and report hazards.
• Support the induction, training and development of door staff.
• Promote professionalism, teamwork and excellent customer service.

Person Specification

• Valid SIA Door Supervisor licence.
• First Aid certification.
• Minimum two years’ experience in door supervision or security.
• Previous team-lead or supervisory experience.
• Excellent communication and customer-service skills.
• Right to work in the UK.
• Five-year checkable employment or activity history.
• Calm, reliable and professional under pressure.

Benefits

• Flexible working opportunities.
• Holiday pay entitlement.
• Full induction and ongoing training.
• Continuous professional development.
• Competitive pay rates.
• Company pension scheme.
• Employee Assistance Programme.

Accolade Security is an equal opportunities employer committed to supporting employee wellbeing and mental health.